Privacy Policy

1. Purpose & Compliance

We are committed to protecting the confidentiality, integrity, and availability of all client data processed through our real estate platform in Abu Dhabi, United Arab Emirates.
This policy complies with:

UAE Federal Decree Law No. 45 of 2021 on the Protection of Personal Data (PDPL)

Abu Dhabi Data Management Standard

EU General Data Protection Regulation (GDPR) for international clients

Relevant international best practices in data security.

2. Data We Protect

We collect and process personal data solely for the purpose of providing real estate services, including:

Full name, contact details (phone, email, messaging apps)

Passport or Emirates ID details (for property purchase/rental transactions)

Client preferences and property search history

Transaction records and signed agreements

All data is collected with the user’s explicit consent and processed in compliance with UAE regulations and GDPR principles.

3. Security Measures

We have implemented the following measures to safeguard client data:

Secure Data Transmission All connections use HTTPS with TLS 1.2+ encryption.

Encrypted Storage Sensitive data (including ID scans and contracts) is stored using AES-256 encryption.

Local Hosting in UAE All data is hosted in certified UAE based Tier III+ data centers.

Access Control Multi-factor authentication for administrative systems and CRM.

Threat Protection Continuous malware scanning, firewall protection, and anti phishing filters.

Backup & Recovery Daily encrypted backups stored in secure locations.

4. International Data Transfers

For clients located outside the UAE, including the European Union, the United Kingdom, and other jurisdictions with strict data privacy laws:

Data transfers are conducted only when necessary for providing services (e.g., with authorized payment processors, government property registries, or legal representatives).

Transfers comply with GDPR requirements, including Standard Contractual Clauses (SCCs) where applicable.

We ensure that all third party partners uphold equivalent levels of data protection.

5. User Responsibilities

To ensure mutual protection, users must:

Keep their login credentials private and secure

Communicate only through official company channels

Avoid submitting false or harmful information through website forms

Report suspicious activity via our security contact channels

6. Incident Response

In the event of a security breach or attempted intrusion:

Immediate restriction of unauthorized access

Internal investigation and security audit

Notification of affected clients and relevant UAE/EU authorities where required

Implementation of preventive measures to avoid recurrence

7. Policy Updates

This Security Policy is reviewed and updated regularly to remain in line with UAE regulations, GDPR, and the latest cybersecurity standards. Any updates will be reflected on this page with the effective date.

8. Security Contact

For security related inquiries or to report vulnerabilities:

Email: admin@remax-vesta.com

Phone: +971 509253163